If you or someone you know needs help with addiction, please call our helpline which is available 7 days a week, at 1.800-799-HOPE (4673). If you are requesting materials to be mailed to you, please provide your mailing address.
ADMISSIONS
For information about any of our addiction treatment programs, offerings or the admissions process, please contact: info@ashleytreatment.org
ALUMNI SERVICES
For up-to-date information about Ashley alumni events, recovery support groups and helpful resources for life after completing treatment, please contact: alumni@ashleytreatment.org
BUSINESS DEVELOPMENT
For partnerships, referrals, information about upcoming professional workshops and events or any other business inquiries, please contact: clinicaloutreach@ashleytreatment.org
COMMUNICATIONS
For interviews, press releases and all other media requests and inquiries, please contact: media@ashleytreatment.org
MEDICAL RECORDS
To request a copy of your medical records, please fill out this form.
CONCERNS
We encourage patients and individuals to seek a resolution regarding concerns or disputes with your care team members. If a dispute or concern cannot be resolved in that manner, patients and individuals have the right to submit a complaint through this website using the forms found by clicking the buttons, below.
If you wish to contact Ashley’s Patient Advocate by phone for information about the process, you may call 800-799-HOPE (4673) and ask for the Patient Advocate. Concerns may also be submitted to:
- The Joint Commission online (www.jointcommission.org)
- Fax to: 630-792-5636
- Mail to: Office of Quality and Patient Safety The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181
- The State Department of Health and Mental Hygiene (DHMH) and the Behavioral Health Administration Compliance Section: 410.402.8300
For concerns or disputes about the Inpatient or Extended Care program:
For concerns or disputes about the Outpatient program:
For concerns or disputes about The Clubhouse:
For concerns or disputes about the Strengthening Families Program:
Please note that communications via email are not secure. With that in mind, we ask that you do not communicate confidential and/or health information in any emails you send to us. Thank you!