What to Expect

The entire admission process can take between 1 and 2 hours. We want to make sure we gather as much detailed information as possible to create an individualized treatment plan as well as following Joint Commission standards.

You do not need any referrals to enter treatment, unless your insurance company requires it. Our intake team will be able to let you know, during your prescreening, if it is required.

We accept most private insurance plans, as well as self-pay options.  Insurance companies authorize days in small increments of time and our Patient Accounts team is available to meet with and are very transparent about any financial obligations or shifts in insurance coverage. 

We are able to provide payment plans in circumstances when a patient’s financial situation becomes a barrier to treatment. For more information, visit Payments & Insurance.

We can allow patients/families access to a tour prior to committing to treatment.

During the admissions process, you will meet with an intake coordinator that you have likely been speaking with over the phone. The intake team will greet you and your family to answer any last-minute questions.

You will sign a few consents, sign releases of information and then be taken down by the admission nurse. Once you complete the nursing assessment, you will be brought back down to intake and continue with the remaining consents. After the consents are complete, you will complete your Trac 9 assessment. Your luggage will be searched and taken to your room. You will then complete a biopsychosocial assessment with one of our clinicians and receive a tour of the facility. You will also receive a history and physical within 24 hours of your admission. 

 Things to bring: ID, insurance cards, form of payment, 7 to 10 days’ worth of clothing (laundry service is provided), unopened hygiene products, unopened tobacco products, reading material, medications (in the original bottles), cell phone (it will be securely locked for the duration of treatment), credit card/debit card or cash.

Things NOT to bring: Vapes or electronic cigarettes, opened packs of cigarettes, alcohol or non-prescription/illegal drugs, over the counter medications and vitamins (include a written list with what you are taking), body or baby powder, sharp objects, perfume, food/drinks, weapons, bedding, blankets, pillows, stuffed animals, animals (unless a registered service animal *please speak with intake to make arrangements for service animals*)   

For a handy guide, visit our packing checklist:

We offer semiprivate rooms to all patients. Private rooms are only given to patients with high medical acuity needs.  

Our semiprivate rooms are set up like hotel rooms, two beds on opposite sides of the room. The bathroom is inside the bedroom, and you only share the bathroom with your roommate. You have your own closet, dresser and sink space. We provide all linens, towels, sheets and blankets. 

Patients meet with a medical provider once a week to manage any preexisting, or new, medical concerns. All medications are ordered through our pharmacy and administered by our nursing staff.  

If there was ever a need for emergency care, we are about 15 minutes away from, more than one, local hospital. We send our patients to the hospital to stabilize and once medically ready to return, we create a seamless process with returning to care. 

We do not offer visitation currently, but every patient has access to our landline phones daily and access to their personal cell phone, once a week

Patients are allowed to receive mail and packages. All mail and packages that are received are searched by our staff and then given to the patient.

Care Package and other drop offs at the guard shack are only permitted between 7:00 a.m.–7:00 p.m., Monday–Friday and 7:00 a.m.–5:00 p.m. Saturday and Sunday to ensure that the drop offs go directly to a staff member.